Frequently Asked Questions
Website Infrastructure Questions Malaysian Businesses Commonly Ask
Who should own our company domain name?
The domain should ideally be registered and documented under appropriate company-controlled ownership, with clear renewal responsibility and access records. Avoid leaving a critical business domain dependent on one employee, freelancer or unknown third-party account.
Can you manage our domain, DNS, hosting and SSL together?
Yes. Where suitable, these core infrastructure services can be coordinated through one provider so ownership, renewals, technical changes and support are easier to manage.
Can we move our website without redesigning it?
Often, yes. Hosting migration and website redesign are separate decisions. A technical review should first confirm the website platform, server requirements, DNS, email dependencies, SSL and backup status before migration.
What happens if our SSL certificate expires?
An expired SSL certificate can trigger browser security warnings and reduce visitor confidence. Managed renewal and clear responsibility help reduce avoidable service interruptions.
Do we need business email hosting or Microsoft 365?
That depends on the number of users, collaboration needs, storage requirements, existing email setup and company workflow. WebService can help identify the more suitable direction before migration or setup.
Should website backup and monitoring be included with hosting?
Hosting alone does not automatically guarantee a complete business continuity process. Businesses should understand what is backed up, how often, where it is stored, how restoration works and who is responsible when a problem occurs.
Can you take over from our current hosting or website provider?
Yes, subject to access and technical review. We can assess what needs to be transferred, including hosting files, database, domain, DNS, SSL, email dependencies and relevant account access.